Somerset Wildlife Trust

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Terms and Conditions

PURCHASING

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.

When you submit your order you are allowing Somerset Wildlife Trust to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.


DELIVERY

A post and packaging charge is payable on relevant orders placed on this website as indicated in the details for each item. Standard post and packaging applies only to UK, BFPO and Channel Island addresses. For deliveries to EU and world wide countries, please contact our reception who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes.


Delivery within mainland UK is normally within ten working days of receipt of your order. Delivery to Northern Ireland and UK offshore islands may take longer. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.


SATISFACTION GUARANTEE

Somerset Wildlife Trust offers a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.


DAMAGED/FAULTY GOODS

The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.
 

To return a product, please contact us on 01823 652400, and we will advise you on how to return the goods.
Alternatively write to: Returns Department, Somerset Wildlife Trust, 34 Wellington Road, Taunton, Somerset, TA1 5AW. Your statutory rights are not affected

ORDER CANCELLATION AND AMENDMENTS

So long as you let us know within 30 days of delivery, you may return the whole order, or an individual product, in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.
To arrange a return, please telephone us on 01823 652400 or write to the above address.

COPYRIGHT

The contents of this site are the property of Somerset Wildlife Trust, and are protected by the UK and international copyright laws. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Somerset Wildlife Trust, is strictly prohibited.


DISCLAIMERS

Somerset Wildlife Trust provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. Somerset Wildlife Trust does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.


COMPANY DETAILS & ADDRESS

Somerset Wildlife Trust, 34 Wellington Road, Taunton, Somerset, TA1 5AW.
For any queries or complaints about goods or services, please write to the above address. You can also telephone on 01823 652400


OFFICE HOURS

9am to 5 pm - Monday to Friday (excluding Bank Holidays).


SECURITY

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. When submitting your order you are confirming to purchase goods and allowing Somerset Wildlife Trust to use your personal details for the purpose of supplying goods.


DATA PROTECTION

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order we may contact you from time to time with other offers and fundraising opportunities from Somerset Wildlife Trust - if you do not wish to receive these please call us on 01823 652400 or email .

We advise you to print and keep a copy of these terms and conditions for your records.